ENQUIRIES
Please refer to the list of FAQs below for the most common enquiries and answers. If you still cannot find the answer to your question, please use the enquiry form at the bottom of this email and a relevant staff member will be in touch with you shortly.
По вопросам регистрации российских компаний и за дополнительной информацией, пожалуйста, обращайтесь к Елене Вэддэлл russian@euromoneyplc.com или по тел. 0044 207 779 8940.
- What is included in the delegate registration fee?
The registration fee includes admission to the conference, documentation material distributed at the beginning of the event, all refreshments including lunches and a drinks reception at the close of day one.
- I have already registered for an event but I wish to register another delegate for the same event; how do I do this?
The process is the same regardless of the number of delegates being registered or how much time passes between registrations. Simply go to the respective registration page of the event you wish to register an additional delegate for, and follow the instructions.
- How will I know my registration has been successful?
Once you have registered your details with us online, you will receive a confirmation via email. Whilst we aim to email your confirmation to you within 5 working days of your registration, please be advised that occasionally, due to an unusually high volume of registrants across our portfolio of events, this interim may be longer. We appreciate your patience.
- Can I get a copy of the delegate list prior to the event?
The delegate list will be made available during the event. We do not disclose a delegate list prior to the event taking place.
- How can I make payment?
All Euromoney Seminars events are pre-paid events. We accept the following methods of payment:
- Credit card (Please download the form and email this to seminar‑info@euromoneyseminars.com)
- Bank Transfer (You must quote the relevant invoice number on all transactions)
- Cheque (Please make payable to Euromoney Seminars and post to: Euromoney Seminars, Nestor House, Playhouse Yard, London, EC4V 5EX. Your invoice number must be written on the reverse of the cheque.)
Full details for each method are available on the invoice. If the registration is received exactly or less than 2 weeks prior to the start of the conference, payment must be made by credit card.
- When will I be invoiced?
We endeavour to email your invoice to you within five working days of receipt of registration. If you have not received your invoice within this time-frame, please send an email with the delegates’ details and the relevant event details to seminar‑info@euromoneyplc.com and a duplicate invoice will be sent via email. Please note that the emailed PDF is the original invoice. Euromoney Seminars do not post/fax hardcopy versions of your invoices.
- Can I change the name/details of the delegate(s) after registration?
Yes. If you were the original booker, you can change the details of any delegate you registered in the ‘My Account’ area of the website. If you did not make the original booking, please email seminar‑info@euromoneyplc.com providing the details of the delegate you wish to replace and the details for the new delegate. This email should include:
- Full names, titles and positions in company
- Company name and address
- Contact details (direct telephone and delegate’s individual email address to ensure access online to post-conference materials)
- Invoice number – if you have this.
Delegate changes can be made at the event itself; however, we do require that written authorisation from the confirmed delegate permitting their replacement be presented on site.
- How can I change the invoice details?
Please email seminar-info@euromoneyplc.com stating your invoice number and providing the new invoice details.
- I cannot attend the conference anymore; how can I cancel my booking?
Cancellation details can be found on your invoice. Please send your cancellation request to seminar-info@euromoneyplc.com stating your invoice number. If we receive your request before the deadline stated on your invoice, we will give a full refund less a 10% handling charge. No refund will be given if you wish to cancel your booking after the deadline. If you have not paid but cancel your registration, you will still be liable for payment of the 10% handling charge from the date of the invoice or the full fee if you notify Seminars of your cancellation after the deadline. Please note that for no extra charge you can send a replacement. See Can I change the name/details of the delegate(s) after registration?
- The events are pre-paid; what will happen if my company is delayed in processing the invoice?
At the event, we will request that you provide credit card details which will be held as a payment guarantee. You will then have a further two weeks for your company to make full payment; after which time, we will contact you to inform you that the credit card will be debited the full conference fee. Please be assured, the credit card details are held only as a guarantee. Once full payment has been received your credit card details will be destroyed safely and securely. Your credit card will not be charged without your prior knowledge.
- Why can’t I log-on to your website?
Both the email and password prompt are case-sensitive. The most common problems logging-in are incorrectly typed email addresses.
If you cannot remember your password, please click the ‘forgot your password’ link underneath the log-in area in the top left of the website and a reminder will be emailed to you. If you cannot access the link, please use the form in the Enquiries section and a member of our staff will assist you.
- Why can’t I access speaker presentations?
- Speaker papers are uploaded five days after an event
- You can only access speaker papers for events for which you have paid
- Please remember that only the email address used at the point of registration will allow you access to the documentation.
- You cannot access speaker papers in advance of a conference
- If the conference you attended had a workshop/briefing day included, but you only attended the conference, you will not be able to access the papers from the additional sessions
- If you require access to papers presented at an Airfinance conference, please note that these papers are also accessible via the Airfinance Journal website (www.airfinancejournal.com); however, the log-in details will be different
- I have registered and paid to attend a conference and I need to arrange accommodation; who can I do this with?
Please note that it is your responsibility to arrange your accommodation and we advise that arrangements be made early as reservations are limited. We do, however, have a dedicated booking agent that can find accommodation to suit any budget. Simply contact reservations at Banks Sadler (euromoneyseminars@banks-sadler.co.uk / +44(0)1904 682693) and mention which event you are attending and they will negotiate preferential room rates at the conference hotel or another hotel of your choice.
- I am a Russian delegate; to whom should I pay Russian VAT?
If your company is registered in Russia, you must pay VAT to Russian tax authorities.
- I am a Russian delegate; can my company sign an official Agreement and Acceptance Certificate with Euromoney Seminars?
Yes. Please download the Acceptance Certificate and Agreement Template, fill out the necessary sections, sign, and then email the documents to Elena Weddell (eweddell@euromoneyplc.com). After receipt of these two completed forms, we will countersign them and return them via email or post.
- I need a visa to attend your conference; how do I organise this?
Euromoney Seminars is unable to advise you on your individual visa requirements. It is your responsibility to contact the appropriate visa authorities for the host country and to ascertain any visa requirements. We urge you to allow sufficient time between registration and the date of the event to allow all visa formalities to be completed.
- I need a letter of invitation to arrange a visa / a visa support letter; can you provide this?
Whilst Euromoney Seminars is not responsible for guaranteeing delegates’ visa applications, we can provide our registered delegates with visa support letters once payment has been received. Please email seminar-info@euromoneyseminars.com the following details, stating the conference you are attending and your invoice number:
- Full name as per passport
- Nationality
- Passport Number
- Expiry date
- Company Name
- Job title
Should your visa application be declined, we will provide a full refund of the conference fee paid.
- What is the dress code for your conferences?
Business attire is suitable for all events unless otherwise stated.
- How do I find out what sponsorship opportunities are available?
Please use the form at the bottom of the page and include your full contact details, and our sponsorship team will be in touch with you shortly.
- How do I find out about becoming a media partner for this event?
Please use the form at the bottom of the page, including your full contact details and information about your publication/website/association, and our marketing team will be in touch with you shortly.